Frequently Asked Questions
Everything you need to know about comfort and fit.
How do I find the right size for my body?
We recommend checking our comprehensive Size Guide, which includes measurements for all body types. If you are between sizes, we suggest sizing up for a more relaxed fit or sizing down for a snug, supportive feel.
What is your Love at First Fit guarantee?
We want you to be comfortable. If you don't love your first pair of underwear, we'll send you a different size or style, or issue a full refund, no questions asked, and you can keep the original pair.
How long will it take for my order to arrive?
Standard shipping within the United States typically takes 5-7 business days. International shipping times vary by location but generally range from 10-21 business days.
Are your products sustainably made?
Yes, we are a B Corp certified company. We use eco-friendly materials like TENCEL Modal and OEKO-TEX certified cotton, ensuring our manufacturing processes are ethical and environmentally conscious.
Can I return or exchange items other than underwear?
Yes, apparel, loungewear, and swimwear can be returned or exchanged within 30 days of purchase, provided the items are unworn, unwashed, and still have the original tags attached.
What payment methods do you accept?
We accept all major credit cards, PayPal, Amazon Pay, and interest-free installment options through Afterpay for eligible orders.